Privacy Policy

1.Legal Notice

This Legal Notice and Privacy Policy govern the use of the website https://www.zenride.mx (hereinafter, the “Website”), as well as the processing of personal data provided by users through the Website.

By accessing, browsing, or using this Website, the user expressly agrees to the terms set forth in this Privacy Policy. If the user does not agree with any of these terms, they must refrain from using the Website.

The party responsible for the processing of personal data is ZenRide (hereinafter, the “Controller”), with registered operations in Mexico City, Mexico. Any reference to “we,” “us,” or “our” refers to the Controller.

The Website is intended for use by adults only. The Controller does not knowingly collect personal data from minors.

2.Foundations

2.1 Personal Data Collected

The Controller may collect personal data directly or indirectly, including but not limited to:

Full name
Email address
Telephone number
City or country of origin
Information related to transportation or service requests
Website usage data, such as IP address, browser type, device information, and navigation behavior

Sensitive personal data is not collected under any circumstances.

2.2 Purpose of Data Processing

The personal data collected will be used for the following purposes:

To provide information about our private transportation and travel experience services.
To respond to inquiries and service or quotation requests.
To coordinate, manage, and deliver the contracted services.
To improve website content, functionality, and user experience.
To send communications related to our services, promotions, or relevant updates.

Users may opt out of promotional communications at any time.

2.3 Data Protection and Confidentiality

The Controller is committed to protecting the user’s personal data through reasonable administrative, technical, and physical security measures, designed to prevent loss, misuse, unauthorized access, disclosure, or alteration.

Personal data will not be sold, rented, or shared with third parties, except when necessary to provide the requested service or when legally required by a competent authority.

2.4 User Rights (Access, Rectification, Cancellation, and Objection)

Users have the right to:

Access their personal data.
Request correction of inaccurate or incomplete information.
Request cancellation of their data when it is no longer necessary for the stated purposes.
Object to the processing of their personal data.

To exercise these rights, users may submit a request using the contact email provided on the Website.

2.5 Cookies and Similar Technologies

The Website may use cookies and similar technologies to enhance browsing experience and analyze user behavior. Users may disable cookies through their browser settings.

2.6 Changes to the Privacy Policy

The Controller reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on the Website and will become effective upon posting.